FLEXATION Delivery Policy

Last updated: 18 October 2026

At FLEXATION, we are committed to delivering your order as smoothly and efficiently as possible. This Delivery Policy explains how we process, ship and deliver orders placed through our online store.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow [1–3 business days] for order processing and preparation before dispatch. Processing times may vary during promotional periods, public holidays or periods of high order volume.

You will receive an order confirmation once your purchase has been completed.

2. Delivery Areas

FLEXATION currently offers delivery within South Africa, subject to courier availability in your area.

If delivery is unavailable to your address, we will contact you to discuss the available options.

3. Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

• Major cities and metropolitan areas: 8 to 11 business days

• Regional and outlying areas: 8 to 11 business days

These timeframes are estimates and are not guaranteed. Delivery may take longer because of courier delays, severe weather, public holidays, incorrect address details or circumstances beyond our control.

4. Delivery Fees

Applicable delivery charges will be displayed at checkout before you complete your purchase.

If a free-delivery promotion is available, its conditions will be stated on our website or at checkout.

No additional delivery charges will be applied without an appropriate basis and disclosure.

5. Order Tracking

Where tracking is available, your tracking details will be provided by email or another appropriate communication channel once your order has been dispatched.

Please allow time for the courier's tracking system to update.

If you have not received tracking information within a reasonable period, contact our support team for assistance.

6. Incorrect Delivery Details

Customers are responsible for providing accurate delivery information, including their full name, delivery address, contact number and any relevant access instructions.

Please contact us as soon as possible if you notice an error in your delivery details.

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

7. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate with the courier.

We will make reasonable efforts to assist you and resolve delivery issues.

If your order is lost or fails to arrive, we will assess the circumstances and provide an appropriate remedy in accordance with applicable South African consumer-protection law.

8. Failed Delivery Attempts

Please ensure that someone is available to receive the parcel where required.

If a delivery attempt fails because the recipient is unavailable or the delivery details are incorrect, the courier may arrange another attempt or return the parcel to the sender, subject to its policies.

Any additional charges or arrangements will be communicated where applicable and handled in accordance with consumer-protection requirements.

9. Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive a damaged, defective or incorrect item, contact us as soon as reasonably possible with your order number and photographs of the issue, where available.

We will assess the matter and arrange an appropriate resolution in line with our Returns and Refunds Policy and applicable law.

Your statutory consumer rights are not affected by this policy.

10. Contact Us

For delivery questions, tracking assistance or concerns about your order, please contact us using the details below.

Brand: FLEXATION
Email: orders@flexation.co.za
Website: flexation.co.za
Business location: South Africa

We appreciate your trust in FLEXATION and thank you for shopping with us.